How to effectively plan and prepare for a team meeting – Part 2
Too many business meetings happen too casually. There are those standup meetings and meetings on the fly where casual is okay. But, regular meetings – weekly and monthly – require planning and execution. In a recent article, How to effectively
Read more.How to effectively plan and prepare for a team meeting – Part 1 of 2
Are you the problem with the meetings you run? Like it or not, meeting participants are likely to blame you for wasting their time. Rick Broida, writing for PCworld, cites 7 out of 10 workers who spend two hours or
Read more.How Should Customer Success Managers handle Negative (and positive) Customer Feedback
Evaluating customer feedback is an art of discernment. It takes mining, benchmarking, segmentation, differentiation, and more. Negative feedback creates a running challenge for businesses of all sizes and for the Customer Success Managers that would help them improve performance. Remember:
Read more.5 Bad Habits Leaders Avoid at Work
If you wish to be recognized as a leader, here are five bad habits you should avoid at work.
Read more.Welcome to Our New Website
Hello and welcome to the new Customer Success website. This is a place where we can share thoughts, ideas, and information about Account Management and Customer Success. Feel free to look around and make comments or suggestions (be nice). You
Read more.Interested in contributing to this blog? Write me at miron9000@gmail.com